Refund and Cancellation Policy

What this policy covers

It applies to the services listed at services and pricing and forms part of the Service Terms.

Consultation and training refunds

An unused consultation or training purchase is refundable until it is scheduled, or for seven days after purchase, whichever happens first.

Once a session is scheduled, you may reschedule with at least twenty-four hours’ notice. A cancellation inside twenty-four hours, or a no-show, uses up the booked time.

If P3 cancels a scheduled session, you may reschedule it or take a refund.

Training credit expiry

Training credit is five hours, used in sessions of at least one hour, and must be scheduled within six months of purchase. Credit that expires unused is not refundable, and credit is not transferable without P3’s approval.

Cancelling recurring consulting

You may cancel consulting at the end of the current paid interval, through the billing portal or by writing to support@p3solutionsgroup.com. Service continues to the end of that interval. There is no prorated refund for a partly used interval.

When a recurring payment fails

A failed recurring payment pauses new consulting work immediately. P3 holds your consulting capacity slot for a seven-day recovery window while the payment is resolved. If it is still unresolved at the end of that window, the subscription is cancelled and the slot is released.

Consulting billed by invoice

For consulting billed by recurring invoice, the first Net 15 invoice is issued at least fifteen days before the agreed start date and is due on that date. If fewer than fifteen days remain, the start date moves to the invoice due date unless P3 and you agree otherwise in writing.

Service begins only after the invoice is paid. An invoice still unpaid at its due date pauses fulfillment and holds the capacity slot for the same seven-day recovery window, after which the engagement is cancelled and the slot released.

Requests are not purchases

An invoice, consulting, or waitlist request is not a payment, so there is nothing to refund or cancel. If you no longer want P3 to act on a request, write to support@p3solutionsgroup.com and P3 will close it.

How refunds are issued

Approved refunds are issued through Stripe to the original payment method. How quickly the money appears depends on your card issuer or bank, not on P3.

Changes to this policy

This policy is versioned in the same way as the Service Terms. The version in force when you purchased governs that purchase.

Contact

Refund, rescheduling, and cancellation requests go to support@p3solutionsgroup.com.